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  • technology options - Barbara will review with Marilyn this week
    • contract DCAD to build in drupal
    • use IS&T Website templates, copy to new instance, and populate
      • need access controls (IS&T only)
    • set up a multi site drupal instance with DM (RAFT On Line Help)
      • could be vanilla out of the box drupal
      • needs support model - will Rich be able to absorb on his team in future?
    • consider Remedy demo for Service Portfolio module
      • pushing technology implementation out further
  • interim work - prototype for June 15, 2011
    • "digesting the data"
      • work on refining the model and creating the service maps
      • enumerate other categories to be mapped
      • walk through an entry at senior staff (Pat to set up)
      • populate info in mind mapping software
    • base assumptions
      • map out professional services separately to see where they may fall
        • windows desktop support
        • browser support
  • Library of Procedures update
    • in general, we need to formalize process to capture change requests and responses
    • integration points for a testing and release process
    • we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): Hermes