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We are considering changing the word "Buy" into something more informative, or having the tooltip be visible by default.

Severity

Description of Problem 

Possible Solutions 

Major

Batch Removal of Midnights from Watch List. The user found that there was no support for removing more than one midnight at a time from the watch list at a time.

Use checkboxes instead of 'x's.  Then have a "clear all" button at the bottom.

Major 

No Log Out.  The user wished to, but couldn't figure out how to, log out.

Include a logout button that will log the user out.

Minor

Quotes Page Aesthetics.  The user felt that the quotes page was very information-dense, and suggested color coding bids and asks.

Color code bids and asks.

Good

*Very Nice. *The user felt that the interface was very nice.

None.

Major

Confusion Over Buy/Sell.  Despite verbal guidance, the user was still confused by the bid/ask terminology.  This happened to two users

Cosmetic

Edit Item - Every time the user edited the item description, an extra space automatically appeared at the beginning of the item description.

This is clearly a bug. We need to look at the code and if necessary strip the space on the frontend.

Minor

Share Wishdex - With an item box open, it was difficult to find the "Share Wishdex" button. Many first tried "Item Link."

Ideally, users should be able to share individual items as well as entire Wishdexes. The backend functionality is already built in, we just need to add a button.

Minor

Share Wishdex - Users clicked on the Share link a few times. They expected more to happen.

We should implement automatic selection and copy pasting, with a tooltip that says "copied."

Catastrophic

Viewing - A user tried to click on the user's icon next to their comment. However, clicking on their name/image currently does not do anything. This can be potentially confusing or inconvenient for the user.

We can make the user's icon link to that user's Wishdex profile page.

Major

Move Item - The user clicked on an item and tried to drag it into another Wishdex on the left navigation.

We should implement drag and drop to move items into other Wishdexes.

Cosmetic

Copy item - Copy item is what we label the button used for the user to copy an item into one of their Wishdexes. The user found "copy" to be a misleading word. She said it implied copy and pasting, such as with a link.

We thought of changing the word "Copy" into the word "Add" with an icon that matched the "Add Item" icon, so maybe users will associate it with adding an item to their own Wishdex.

Major

Like Item - Two users wanted to see who else had liked an item.

We should implement this.

Minor

Copy Item - After copying an item from another user's Wishdex into his own Wishdex, the user was redirected to his Wishdex. He said it would be nice to stay on the friend's page.

We are not convinced that all users will feel this way. We would probably run a slightly bigger test to see what people prefer, or maybe implement some way of giving users a choice.

Cosmetic

Move Item - A user tried to add an item from a different Wishdex by clicking on "Add Item" in the new wishdex.

We felt that drag and drop would probably clear up the confusing around moving items between Wishdexes immensely. We want to avoid implementing this too many times.

Cosmetic

Explore - One user avoided hovering over the items on the Explore page. Instead, she pressed the arrows on the sides and did not discover the hover function.

One suggestion is to have a tool tip over the items the first time a user visits, telling them to hover over the items. Once a user tries this once, they often remember it.

Cosmetic

Claim - When trying to go to the item's webpage, one user first thought of clicking the item name. She was hesitant to click "Buy" because she wasn't sure if it would immediately go to the buying page.

Reflection

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a problem we have been trying to deal with ever since the beginning.  We don't have a solution yest, other than some sort of help section.  It should be a one-time problem for any user, though.

Major

*Unintuitive Enter Press.  *The user pressed the enter key to complete a bid, but instead, the bid was cancelled.  We were able to replicate this event, though not with a 100% success rate.

Something fishy going on in the back-end.  Need to explicitly say what happens when the enter key is pressed.

Major

Button Relocation.  Sometimes the buttons on the bid ticket pop-up would appear outside of the boundaries of the pop-up.  The user was able to realize this and complete the task, but still remarked upon it.

The way we chose to change the content of the pop-up led to this error.  While the buttons could move down, they didn't move back up.  We need to fix the back-end to compensate.

Minor

Text Field Relocation. In certain windows, the text box for entering prices on the bid ticket pop-up would appear on the next line, confusing the user.

Increase the bid ticket size.

Minor

Watch List Ordering.  The user noticed that after deleting an item from the watch list, the order of the items in the watch list would change.

We can't figure out the reason for this, but a possible solution is to re-sort the list after deletion of an item.

Good

Table Formatting.  The user liked the table formatting, and also that his username was bolded.

None

Cosmetic

Table Formatting. The user thought it'd be nice to change the color of the column corresponding to the current day of the week.

Change the back-end to do this, though we feel it is unnecessary.

Major

No FAQ.  The user looked for a FAQ while exploring the website and didn't find one.

Take advantage of the fact that the user might actually want a FAQ and put one in.  This can help alleviate the bid/ask distinguishment problem.

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Reflection

Our interface was designed for the brothers of ZBT, a very specific audience that is more or less an expert user in the realm of trading midnights. Yet we found ourselves constantly criticizing the design for being too specific in terms of language. Fundamentally, we were trying to merge the midnight trading concept with that of financial trading, which turned out to be more of a challenge than we had initially anticipated. 

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