Performance Measures in Client Support Services
There is a weekly data a regular and periodic data collection and presentation process for many of the work processes in Client Support Services. This table provides access to the latest version of each Archives last updated 8/16related dashboard and client-satisfaction-survey report. Last updated 9/14/2007.
Line of | Process | Client Satisfaction | Other | Archives | Comments | |
|---|---|---|---|---|---|---|
Athena Help |
| Athena OLC data collection began in pilot-mode in July 2007. | ||||
Business Help |
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Computing Help | ACD reporting has "gone down" as of late May 2007. | |||||
Network-Requests |
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| OIS manages the queue, and CSS escalates cases to them. | |||
Software Distribution |
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Software Downloads | n/a |
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Security | n/a |
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DMCA | n/a |
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StopIT | n/a |
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Stellar |
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TNIS |
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Web Self Help | n/a |
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