Remedy Reporting Use Cases.doc
Quick tips for running reports:
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Then select the following in the corresponding drop downs:
- Show: All Reports
Category: Change (this is the only module currently implemented)
Then select what group of reports you are interested in. In the current implementation, the following groups and reports work best:
- Change Requests, then Change Manager and Scheduled Start Date (Incident and Problem are not active)
- Custom, then any of the corresponding reports (see use cases: Remedy Reporting Use Cases.doc)
- All changes are currently by service without corresponding relationships and/or impacts, so Configuration Item and Risk reports do not produce data
For example, select Custom, then Changes Completed by Service Offering
Please note that AR reports export raw data and web reports
Double click on the report and add filters for dates
Then then hit the run button
You can then drill down on a specific ticket by clicking on the link
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