Certain changes may require approvals at specific phases in the process. Approvals are tied to both the TYPE and IMPACT of a given change.
Change types that MIT's implementation of Remedy makes use of:
* No Impact - Changes of this type will not require any approvals at any phase of the process. Please be sure the change you're making is genuinely incapable of impacting existing services before selecting this type.
* Standard - Standard changes are changes for which the content of the change is already known to be good (e.g., installing Microsoft patches that have been released via MIT WAUS on a specific system), but the exact timing of the change is subject to approval. Changes of this type will generate an approval request as part of the implementation phase of the change process.
* Normal -
* Emergency -