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First, using a browser with a valid MIT personal certificate, go to http://remedy-qa.mit.edu; This should authenticate you through Touchstone and forward you along to the MIT-QA onbmc.com site. You should see your home screen, which is configurable, but will default to showing any requests assigned to you.
* Next, open the "accordian" menu from the top left area of your browser window to expose the Change Management menu, and then select New Change.
* This will bring you to a new screen where the change is initiated and you can start entering pertinent information.
* After entering all of the necessary information, the change can then be sent to the "next-stage", for either review, approval, or implementation, as is appropriate for that particular type of change. How the change proceeds through the system depends on the class of change and the impact level. See the approvals wiki page for more info about those aspects of a change request.
* Next section...