Creating a New Change - Vocabulary and Workflow
Vocabulary
Change ID - a unique and automatically assigned number associated with a change request
Coordinator Group - the primary group of which the change coordinator (or submitter) is a member
Change Coordinator - the submitter (or creator) of the change request
Change Location - the moira-provided location linked with the change coordinator
Service - a selection chosen from the (MIT) Service Catalog list which describes the type of change
Template - provides the ability to select a change template which will prepopulate certain fields depending on the template definition
Summary - a short description of the specific change
Notes - a more complete description of the change, when helpful
Class - the type of change; a Standard change will be the most common and only requires approval at the implementation phase; a Normal change requires approval at both the review and implementation phases
Impact - the impact to the (MIT) community which could be expect from this change; the impact level determines the required number of approvals
Manager Group - this will match the Coordinator Group most of the time
Change Manager - this will match the Change Coordinator most of the time
Workflow
To learn about creating a new change, please refer to the following instructions for an explanation. Prerequisites for using the Remedy OnDemand system include, either Firefox or Internet Explorer (though other browsers may work, they are not officially supported), pop-ups allowed (for onbmc.com), and a current version of the flash plugin installed for your browser. Also, if you are using a newer version of IE, you may need to turn on compatibility view mode in order for the Remedy site to fully function as expected.
...