...
Subtasks:
- Look up phone number **
- on refrigerator / post-it notes / notebooks (most likely)
- in cell phone contacts
- in computer address book
- Dial number
...
- Typically constrained by younger family member’s schedule
Frequency of use:
- Particularly high use on holidays and birthdays
- From daily to once every few weeks, depending on the user
2. Videochat with younger family member
...
- Typically constrained by younger family member’s schedule
Frequency of use:
- Varies from once a week to once a year, depending on user.
3. Email a younger family member
Subtasks:
- Login
- Sending email: **
- type letters of addressee’s name
- sometimes attach a picture
- Receiving email: scan inbox (and sometimes junk folder)
...
- Has access to email address (usually auto-populated from contacts)
- Has a reason for messaging: ** i.e. in area and want to meet up** i.e. forward interesting articles
Time constraints:
- none
Frequency of use:
...
- If via videochat:** help set up webcam / account if not already set up** tell grandparent/parent to sign in / prepare for the call*** may involve first calling parent, then parent contacts grandparent
- be told that grandparent is ready
- call grandparent
- If via phone or email:** find person in contact list and call** type in grandparent name in email
Preconditions:
- have free time
- be reminded by parent to call
- have something to talk about (this is made easier on holidays/birthdays)
...