User analysis
Our goal is to improve the user experience when ordering food at a restaurant by creating a mobile application that displays the menu for several restaurants. There are three main types of users: the customer, the waiter, and the manager.
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We interviewed one former manager of a cafe. He listed a couple of problems he faced with customer ordering: for example, customers not understanding the details of a menu and being out of something the customer wants. He said the main problem was communication back and forth (maybe he misunderstood what they wanted or they misunderstood him). He said most of his customers understood the menu but got confused about certain ambiguities (for example, default bread) and about things that changed every day (soup/bread/dessert of the day).
Task analysis
Our website is meant to be accessed in two different settings. On one hand, the Manager needs to update his/her restaurant’s menu information from a web interface, where he/she can easily update the restaurant’s profile. From a different side, users will interact with the mobile-optimized site from their phones and mobile devices.
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