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We have interviewed three people from different age groups who can be typical users of our products.
User 1: The Older Parent
Gender: Male
Age: Late 40s
Key Traits
- Goes out to eat with family
- Considers himself not tech savvy
- Not Very Fluent with English
- Does not like to customize food
- Worries about Food Allergies
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User 1 has been to many restaurants in his lifetime. He is an immigrant to the United States and does not consider himself tech savvy. He is not very fluent with English and says he bases his order off of any images in the menu and what "looks good." He states that this is the main reason why he prefers restaurants who has waiters and waitress who speaks his native language rather than American restaurants. He has to be aware of his food allergies every time he goes out.
User 2: The College Student
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Ask for Help with a Real Waiter or Waitress
Description Here.Goal: Allow the user to get more information from a real person
View and Pay Bill
Goal: Allow the user to pay bills quickly and easily
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Goal: Keep customers entertained while waiting for the food to arrive
While waiting for food, customers are often bored with nothing to do. And since food preparation can take a long time, sometimes upwards of an hour, users can get bored or annoyed very quickly. Adding games and news will keep the user preoccupied while waiting for their food.