...
User 2: The College Student
User 3: The Waitress
Gender: Female
Age: Early 20s
Key Traits
- Stresses during rush hour
- Has to worry about time management (last time checking up on tables)
- Hates it when customers ask too much about the food
| Panel |
|---|
User 3 has been a waitress for multiple restaurants since she was in high school. She states that it is a very stressful job when she has to interact with a lot of customers during rush hours or when she has to deal with rude customers. She says she has to keep mental tabs of when she has checked up on tables to make sure everything is okay. She hates it when customers take too long to order or asks too much about the food because he hold her backs from working with other tables. |
Task Analysis
View Foods and Other Products of the Restaurant
...
Goal: Give the user more control on how their food is preparedA lot of times, customers are very picky about how their food is prepared or what is put in their food. Some customers, for example, want to take out one ingredient and replace it with another. OpenMenu will allow the customer to give the waiter specific instructions so that their food will be prepared exactly the way they want it to.
Ask for Help with a Real Waiter or Waitress
Goal: Allow the user to get more information from a real person
If the menu doesn't answer the questions the customer has or if they prefer to interact with humans rather than technology, they can call over a real waiter or waitress to help them with any question they might have.
View and Pay Bill
Goal: Allow the user to pay bills quickly and easily
After the meal, customers are left waiting for the bill while the waiter or waitress is bogged on with other customers. This can be a very inefficient process, which can be eliminated with OpenMenu.
Offer Touchscreen Games or News
...
While waiting for food, customers are often bored with nothing to do. And since food preparation can take a long time, sometimes upwards of an hour, users can get bored or annoyed very quickly. Adding games and news will keep the user preoccupied With OpenMenu offering games and web browsing, the customers can be pass the time easily while waiting for their food.
...