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Customer
The customer will use our app to order food at a restaurantexplore the menu of a restaurant (while present or not present at the restaurant). Some customers may be extremely hungry and will want an efficient application. Another group of customers will be more interested in exploring the menu slowly. This group would also be more likely to review their dishes after finishing their meals.
- Any age or gender
- Hungry
- Can have dietary restrictions or other specific requests
- May or may not speak English
- May want to review food afterwards
- Might or might not be tech-savvy
We interviewed several people ages 20-45 about their frustrations with ordering via paper menu, and what they would look for in a mobile menu.
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Waiter
The waiter will submit the user’s order to the chef (not via the app). He or she will help the user with ordering when needed (perhaps via the app).
- Any age or gender
- Speaks English, may speak other languages
- Familiar with the interface, uses it every day
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Who else is involved in the task?
No one else needs to be involved in the task, but the manager may ask a chef or photographer to help update the restaurant profile.
What are the subtasks?
- Adding the restaurant description
- Creating individual menu items
- Uploading pictures of individual menu items
- Adding details to individual menu items
- Saving the description
2. View/Filter a Menu (Client/Waiter)
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Who else is involved in the task?
The waiter can potentially aide the client in using the app, but it should mainly be used by the client.
What are the subtasks?
- Selecting the relevant filter
- Applying the filter to the relevant list of menu items
3. Search for Restaurant (Client)
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