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Additional work includes exploration of the Incident Management, Problem Management, and Asset Management modules to assess how well they meet our existing needs with an eye towards future implementation.
MIT specific documentation:
Vendor documentation:
- BMC Data Management Admin Guide.pdf
- Remedy User Guide.pdf
- Change_Management_Best_Practice_Process_Flows.pdf
- Good Practice ProductCatalog.xls
- Data Modeling Guide.pdf
- Data Modeling Guide Atrium 7.6.00.pdf
- Atrium Common Data Model 2.1.00.pdf
MIT specific documentation:
Project Post Mortem by Phase
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