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She mentioned that she has a problem with her accent when ordering food at restaurants (she said the maitré d can be condescending towards her). She gets frustrated when her food is slow, and she would prefer to know exactly what the vegetarian fare is at a particular restaurant. She said pictures would be very helpful, especially at an expensive restaurant where she wants to be sure she’s spending her money wisely. Even though this interviewee she acknowledged that she is 45, she said she would feel comfortable using a mobile application (she considers herself tech savvy).
Lara the Economist has been overweight for most of her life. However, she recently got into fitness, and has lost a large amount of weight. She also does not find time to cook much, so she eats out a lot. This is her feedback:
She felt that a portion size would be a huge indicator. This would help control her urges to binge. One way to do this, she suggested would be through a picture. Also, she felt ingredients would also help. A calorie indicator would perhaps be the best things of the menu she suggested, if it was not too impractical.
Task analysis
Our website is meant to be accessed in two different settings. On one hand, the Manager needs to update his/her restaurant’s menu information from a web interface, where he/she can easily update the restaurant’s profile. From a different side, users will interact with the mobile-optimized site from their phones and mobile devices.
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