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Usability problems you discovered from the testing. Describe what users did, but don't record users' names.
User #1:
Task #1: Find a representative in your area
First screen: He read through the screen's explanatory text and realized quickly what needed to be done. This essentially accomplishes his task.
Task #2: Send a voicemail to a policy maker in your area.
The user managed to select a representative to send a voicemail to without much confusion, and realized how to record his voicemail with ease. The submission was successful without any explanation on our part.
Task #3: Schedule a call to a representative.
Due to very similar steps as before, the user was able to easily navigate to the call scheduling page. When scheduling, he had one minor question about the preslected time on the scheduler, but could operate the scheduler well.
His Tips: Deal with the "cancel scheduled call" button. Explain the process of calling/scheduling the call, and what will happens when the scheduled time comes.
User # 2:
Task #1: Find a representative in your area
Task #2: Send a voicemail to a policy maker in your area.
Task #3: Schedule a call to a representative.
His Tips:
Prototype iteration
<images> and explanation.
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