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Usability problems you discovered from the testing. Describe what users did, but don't record users' names.
User #1:
This user explained his actions well.
Task #1: Find a representative in your area
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Task #1: Find a representative in your area
Easy task. The user knew exactly what to do, and even tested the filtering tasks. She seemed to know exactly how to operate the interface.
Task #2: Send a voicemail to a policy maker in your area.
She seemed familiar with the recording interface, and had no problems recording her voicemail.
Task #3: Schedule a call to a representative.
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