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Thank you for choosing to participate in the testing of our prototype. The goal of this test is to find deficiencies in our prototype so that we can improve the usability of our system. To be clear, you are not the subject of this test, and you should not be worried about making mistakes, as this will provide valuable feedback to us about our system. The protype you will be testing is intended to mimic the functionality of a website. The purpose of this website is to provide a quick and easy way to contact your local government officials. While not required, it would be helpful if you talk through your though process as you are carrying out the tasks that we will provide for you. Your participation in this test is entirely at your discretion, and you may stop testing at any time.
Scenario Tasks
The tasks you gave to users, as you wrote them on the cards.
Observations
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Task #1: Find a representative in your area
Task #2: Send a voicemail to a policy maker in your area.
Task #3: Schedule a call to a representative.
Observations
User #1:
This user explained his actions well.
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His Tips: Deal with the "cancel scheduled call" button. Explain the process of calling/scheduling the call, and what will happens when the scheduled time comes.
User # 2:
Task #1: Find a representative in your area
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Her Tips: Might be helpful to have frequently contacted list of contacts, and it would be nice to grey out the past times. Also, the square selecting the current time was ambiguous.
User # 3:
Task #1: Find a representative in your area
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