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He did not know how to cancel a call (he didn't notice the button). Also, he wasn't sure what the initial selection on the scheduler was. Suggested account/login at first, but was quickly convinced otherwise. Filtering is nice, but is there a way to filter ALL politicians? Add a biography page for the politicians. Maybe consolidate the buttons on the interface (reduce visual clutter). Maybe extend the scheduling app to show office hours, meetings, etc. Add e-mails, twitter, etc? Also, maybe stats for politicians (how many people contact what offices).
User Testing Round 2:
User #1:
Task #1:
Task #2:
Task #3:
Tips:
User #2:
Task #1:
Task #2:
Task #3:
Tips:
User #3:
Task #1:
Task #2:
Task #3:
Tips:
Prototype iteration
First, add a large, red button underneath the zip code search box with the text "CANCEL A SCHEDULED CALL"
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