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He did not know how to cancel a call (he didn't notice the button). Also, he wasn't sure what the initial selection on the scheduler was. Suggested account/login at first, but was quickly convinced otherwise. Filtering is nice, but is there a way to filter ALL politicians? Add a biography page for the politicians. Maybe consolidate the buttons on the interface (reduce visual clutter). Maybe extend the scheduling app to show office hours, meetings, etc. Add e-mails, twitter, etc? Also, maybe stats for politicians (how many people contact what offices).
User Testing Round 2:
User #1:
Task #1: This task still seems to remain simple for the users, despite the addition of a new button at the bottom of the scene.
Task #2: Seemed to find the new "leave a voicemail" button with no problems. Not sure if she noticed how to change the office, though. The voicemail widget was still intuitive.
Task #3: Found the "schedule a call" button in the new layout much faster than in task 2. The calendar app was confusing in the available/unavailable times.
Tips: Include a legend for the calendar and maybe include closed business hours/ etc. Explain the call scheduling process (what happens at designated time). Enable a search by representative name?
User #2:
Task #1:
Task #2:
Task #3:
Tips:
User #3:
Task #1:
Task #2:
Task #3:
Tips:
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