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Tips: Have the next/previous week buttons on the top. Had a question about the length of a scheduled call; he thought he had to specify the length. Maybe put the office selection on the 'next' page.
User #3:
Task #1: Noticed (and asked about) the "cancel a scheduled call" button. Other than that, the task was easy.
Task #2: Verbally wondered how to start a new recording until she saw the record button. Otherwise, smooth sailing.
Task #3: Confused about the calendar's gray times. We had to explain ow the calendar works.
Tips: Confused about "cancel scheduled call" button. Include a legend for the calendar. Drop-down menu to select office.
Prototype iteration
First, add a large, red button underneath the zip code search box with the text "CANCEL A SCHEDULED CALL"
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