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Hello and thank you for help us with our project, OpenMenu! This is _______, _________, and _________.

Picture this: 

You are going out to a restaurant on a Friday night with a couple friends. When you are seated, you notice that instead of menus, your waiter has grabbed tablets instead. Your waiter informs you that the restaurant is trying out a new electronic ordering system. The purpose of this new ordering system is to make ordering and waiting at restaurants faster and more efficient and to entertain customers while waiting for their orders to arrive.

To help us test the system, we're going to ask you to do some scenario tasks.

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Prototyping Iteration #1 Notes

User

Description (Abridged)

Lessons Learned

1

Task: Viewing and Ordering Foods
1. User opened screen with ease by touching the center of the device.
2. User stares at the screen for a couple of seconds and says that he is very
confused with the split screen (Compare and Menu).
3. User clicks on the second item he sees on the sliding boxes of items.
4. User sees the item in the compare screen.
5. User is confused why it wasn't added to his order.
6. User clicked on another item (third) and sees it on the compare screen again.
7. User stares at the screen for a couple of seconds and notices the add to order
button in the compare screen.
8. User says that is very confusing and should be separated.
9. User finishes his order and thinks he's done.
10. User does not realize that he has to go to the order tab to send his actual order in.
Task Presented: Play Some Games
1. User did well with opening the the main screen.
2. User paused on the main menu for a couple seconds.
3. User immediately notices that its a tab systems and shows signs that
it was not his preferred way for navigating.
4. After a couple seconds he opens the entertainment tab.
5. He states that he likes the big buttons for the games because its easy
to find and open.
6. He finds scrabble and opens it. He says its a good multiplayer game.
7. We simulate him playing with a computer by manually drawing in data.
8. We play through a couple rounds for approximately 5 minutes.
9. He tells us he is wondering about the status of his meal. Which he doesn't
see in the game view.
10. The tell him the waiter came and gave him his order.
11. He finishes.
Task: Pay the Bill
1. User found it easy that he needed to click on the Payment tab.
2. User is surprised by the tip calculator and found it helpful. He says its "…easy
to use and doesn't require to much effort."
3. We forgot to prompt the user of how he should pay (oops), so he independently
chooses to pay by credit.
4. User sees the "Swipe Credit Card" screen and starts looking for the slot on the
right hand sign of the tablet (where the arrow is pointing to).
5. User swipes and signs the receipt.
6. User says, "Ha, that was pretty easy."

 

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3

 

 

Prototyping Iteration #2

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