1

Task: Do the Tutorial
1. On the welcome screen, the user can instantly see the tutorial button.
2. The user is able to follow the on-screen prompts and learn the basics of the system.
3. The user thought the tutorial was too long and should be more integrated, without the user having to select it.
Task: Viewing and Ordering Foods
1. The user navigates to the Menu instantly.
2. At first, the user is confused on why the items are only drinks and asks us "Where are the food items?" but realizes that the menu is divided into sections once he sees the highlighted "Drinks" on top.
3. After selecting a drink, the user decides to go to "Entrees."
4. The user mentions that the items displayed are not what he wants and wonders out loud if he has to scroll through every item.
5. Eventually, the user sees the side search/filter button, which slides into view once clicked.
6. From here, the user is able to filter to only "beef" items.
7. The user adds a steak dish and chooses the sides and preferences he likes.
8. Here, the user doesn't seem to know how to send the order and takes some time before he figures out he can do that in "Your Order" screen.
Task: Ask for Help
1. The user raises his hand.
2. We asked him why he raised his hand; he thought that's how he can get the attention of the waiter/waitress.
3. We guide him back to the device.
4. After looking around, he tries the help button, being surprised that that is the function.
5. He seems to have thought the help was for the device itself.

Learnability
1. Figuring out how to access the tutorial and go through it is pretty easy
2. Discovering that the menu is split into sections could be slightly confusing to learn
3. Adding and personalizing orders seems to be pretty learnable
4. Figuring out how to send the order is pretty challenging
5. Learning the function of the help button is not very learnable
Efficiency
1. Tutorial is not very efficient; too long
2. Scrolling through the menu for items isn't very efficient, but filtering makes it a lot faster
Safety
1. Adding orders seems to be pretty safe since the user has to specify personal preferences before actually adding the order

2

Task: Viewing and Ordering Foods
1. User had little trouble with the main screen.
2. User liked the tiled system for the foods, since it was easy to look through and provided pictures and useful information.
3. User quickly discovered that the menu was split into sections; he really liked that feature since he thought it made navigation easier and the screen look cleaner.
4. User sometimes accidentally clicked on a food while scrolling; found it to be mildly annoying.
5. User at first didn't know he could click on the items to view in more detail
6. Once discovered, user was constantly using it to look at items in more detail
7. User had mild difficulty learning how to add items to his order since user had to Add to Compare first but successfully adds a drink, appetizer, and entree to his order.
8. User loves the option to personalize an order when adding an item to the order and tells us, "This is really cool!"
9. User liked the Your Order page to see what items he had added.
10. User had no difficulty entering his order.
Task: Filtering and Comparing Items
1. User at first had a little trouble finding the Filter section, since the pop out button said Search
2. User liked that the Search/Filter screen slides out
3. User then filtered items to only beef or chicken materials and found it easy to filter
4. User found it easier to add food to compare, although it was slightly time-consuming since sometimes he would have to go back through the menu to find an item to add to compare
5. User liked the side-by-side to compare, found it easier to make a decision by looking at the items side-by-side.
Task: Paying the Bill
1. User was initially unaware that he had to click Pay to get to Payment screen
2. User liked how every item and price was listed and then summed to the subtotal
3. User liked the tip calculator since it took the hassle out of figuring out how much tip to add
4. User paid by card and had a little difficulty figuring out where to swipe.

Learnability
1. Discovering that clicking on a tile gives more information is not very learnable since it doesn't look like a button
2. Adding orders isn't very learnable
3. Once the user discovers where the filter/search button is, actually filtering and searching is very easy to figure out.
4. Learning to compare was pretty easy
5. User had difficulty discovering that the user had to click "Pay" to get to the Payment page
5. Viewing and paying the bill was very quick and easy to learn and use.
Efficiency
1. Scrolling can be a little inefficient sometimes if the user accidentally clicks on one of the tiles
2. Adding orders is not very efficient, since user has to first Add to Compare and then add to order
3. Filtering was quick and efficient since there were already some possible options listed.
4. Paying the bill went by very fast and was very efficient, especially when adding tip
Safety
1. The menu appears to be pretty safe; if the user clicks on the wrong item, it's pretty simple to go back and click on the correct item
2. Sending the wrong order appears to be highly unlikely due to the number of steps required to add items and send the order
3. Filtering is pretty safe; if the user clicks on the wrong filter, can easily uncheck it and check their intended filter.

3

Task: Do the Tutorial
1. The user takes a second to find the tutorial button on the welcome screen
2. The user goes through the tutorial quickly, following the directions on the screen
3. The user thought there should be a back/skip button during the tutorial in case the user wanted to exit the tutorial and start ordering.
Task: Filtering and Comparing Foods
1. The user doesn't instantly know where the filters are; he has to look for a bit.
2. After finding it, he handles the filters pretty well, intuitively knowing to check the items he wants and uncheck the items he doesn't.
As he's filtering he comments that "The filter system is pretty simple and easy to learn."
3. After filtering, the user seems to guess that the compare button next to each item is what he is looking for in order to compare items.
4. The user says that he feels very "squished" on the compare screen.
Task: Play Some Games
1. The user navigates to the game menu. clicked on the "Games" button
2. The user selects Scrabble. liked the tiled system for listing the games because it was easy to look through
3. The user plays one word and hits back.
4. The user thought he wouldn't want to play games while dining with other people. chooses to play a trivia game and we randomly ask him questions by putting in questions on the "screen."
4. After a couple questions, the user gets bored and decides to play a different game by clicking the back button
5. He decides to click on the Scrabble icon and play Scrabble.
6. The user continually checks the order of his status while playing games
7. When the food is almost ready, the user exits the game screen.

Learnability
1. Accessing the tutorial is very easy
2. Finding the filters is a little challenging to learn
3. User was able to easily figure out the system for comparing items
4. The user picked up how to select games pretty quickly

Efficiency
1. Tutorial needs to be more efficient - option to skip
2. Filtering is very fast and efficient
3. Adding items to compare is pretty efficient, but finding all the items the user wants to compare takes some time
4. Selecting games and browsing through the game screen is pretty fast

Safety
1. Filtering is pretty safe; if the user clicks on the wrong filter, it's easy to fix that mistake
2. If the user clicks the wrong games, it's a simple matter of clicking back and clicking on the correct game. Learnability
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Efficiency
Safety