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Task: Viewing and Ordering Foods
1. User opened screen with ease by touching the center of the device.
2. User stares at the screen for a couple of seconds and says that he is very
confused with the split screen (Compare and Menu).
3. User clicks on the second item he sees on the sliding boxes of items.
4. User sees the item in the compare screen.
5. User is confused why it wasn't added to his order.
6. User clicked on another item (third) and sees it on the compare screen again.
7. User stares at the screen for a couple of seconds and notices the add to order
button in the compare screen.
8. User says that is very confusing and should be separated.
9. User finishes his order and thinks he's done.
10. User does not realize that he has to go to the order tab to send his actual order in.
Task Presented: Play Some Games
1. User did well with opening the the main screen.
2. User paused on the main menu for a couple seconds.
3. User immediately notices that its a tab systems and shows signs that
it was not his preferred way for navigating.
4. After a couple seconds he opens the entertainment tab.
5. He states that he likes the big buttons for the games because its easy
to find and open.
6. He finds scrabble and opens it. He says its a good multiplayer game.
7. We simulate him playing with a computer by manually drawing in data.
8. We play through a couple rounds for approximately 5 minutes.
9. He tells us he is wondering about the status of his meal. Which he doesn't
see in the game view.
10. The tell him the waiter came and gave him his order.
11. He finishes.
Task: Paying the Bill
1. User found it easy that he needed to click on the Payment tab.
2. User is surprised by the tip calculator and found it helpful. He says its "…easy
to use and doesn't require to much effort."
3. We forgot to prompt the user of how he should pay (oops), so he independently
chooses to pay by credit.
4. User sees the "Swipe Credit Card" screen and starts looking for the slot on the
right hand sign of the tablet (where the arrow is pointing to).
5. User swipes and signs the receipt.
6. User says, "Ha, that was pretty easy."

Learnabilitiy
Efficiency
Safety

2

Task: Viewing and Ordering Foods 
1. User opened screen by double tapping the screen.
2. User stares at the screen and goes, "What the…".
3. User tells us that he has no idea whats going on in this screen.
4. User spends about a minute trying to figure out what everything does by clicking
random buttons.
5. User realized that he added a couple items to the compare button and goes, "OH,
this is like a table to compare nutrition facts or something."
4. User tells us he doesn't know how to add it to the order.
5. User finally realized the add to order button is in the compare section of the screen.
6. User asks if he sent in the order yet.
7. User notices the order tab and clicks on it. He asks, "Why is it a tab?"
8. User clicks "Send Order" and completes the task.
Task: Filtering and Comparing Foods 
1. User realized that he did this when he was doing the previous task.
2. User open to the menu tab quickly.
3. User struggles to figure out how to use the filtering system.
4. It takes the user a couple second to realize the drop menu filters the offerings.
5. User selects seafood and chicken.
3. User clicks on a chicken dish and a salmon dish.
4. User looks at the dishes on the bottom half of the screen and tells us, "…hmm…I want to compare calories."
5. We write in the calories in the table.
6. User chooses the chicken dish (less calories).
7. User clicks on the order tab, and sends in the order to complete the taskthe table.
6. User chooses the chicken dish (less calories).
7. User clicks on the order tab, and sends in the order to complete the task.
Task: Pay the Bill
1. User clicked on the Payment tab relatively quickly.
2. Told us, "Tip's pretty easy to calculate but I can see this being useful."
3. Manually wrote in his tip (We forgot to implement this, but we did so on the spot).
4. User chose to pay by cash, but was confused on what to do when paying with cash.
5. We prompted that the waiter/waitress is coming to accept the cash and give change.
6. Suggested that we somehow make the cash process faster (pre-calculate the change).
7. Finished payment and completed the task.
8. We forgot to put a Thank You page, and he noted that.

Learnability
Efficiency
Safety

3

Learnability
Efficiency
Safety