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Because our scenarios and user tasks did not change from when we did our paper prototype testing, we used the same briefing and tasks. The briefing is reproduced below:
Thank you for choosing to participate in the testing of our prototype. The goal of this test is to find deficiencies in our prototype so that we can improve the usability of our system. To be clear, you are not the subject of this test, and you should not be worried about making mistakes, as this will provide valuable feedback to us about our system. The protype you will be testing is intended to mimic the functionality of a website. The purpose of this website is to provide a quick and easy way to contact your local government officials. While not required, it would be helpful if you talk through your though process as you are carrying out the tasks that we will provide for you. Your participation in this test is entirely at your discretion, and you may stop testing at any time. |
We did not use a demo because we preferred to let the user learn the interface themselves. Our users were all MIT students who had no previous experience contacting policy makers.
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