Page History

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3.3 Usability problems and possible solutions

First user:

1. Our user didn’t have problems creating an account. He said that the login page is pretty learnable and that he was able to walk through the steps of creating his account and logging in without any trouble. He appreciated the simplicity of the homepage. He was, however, concerned that too much simplicity might discourage users from taking the application seriously especially for an application that deals with finances and credit card transactions.
2. After logging in, he had some initial trouble looking for the search bar as it was hidden at the bottom of the page. He suggested to put the search bar on top instead so that users who have causes in mind won’t have to go through the trouble of browsing to the end of the page to search for a cause.
3. He liked the layout of each causes. However, he suggested that people might want more information about each cause instead of just small snippets about their projects. He also added that he wanted to know where his donation goes, so allowing fundraisers to input more details about the proceeds would help.
4. Overall, he liked the simplicity of the design but suggested that layout could have been more professional.

Second user:

1. Similar to our first user, our second user did not have much trouble creating an account and logging in. He suggested, however, that users should be logged in after creating an account instead of simply redirecting them to the login page.
2. After logging in, our user created a cause. While creating a cause, the user suggested that users should be allowed to enter specific categories instead of picking from a pre-determined list.
3. After the cause has been created, the user went on and shared the cause to his friends. He wasn’t initially sure if sharing is similar to invitation. He suggested that users should able to invite friends with personal message each instead of a bulk email.
4. One comment our user raised is that profile and account should be merged into one page as it can be confusing to the user how profile is different from an account page. In addition, the search bar wasn’t obvious for the user when he was trying to search for similar causes. He suggested that search bar should be put on top so that users can immediately do searching.