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  • reviewed options for portfolio implementation: Portfolio Options.xlsx
  • team will move forward with Remedy exploration

June 4, 2012

  • Asset Management Console and drill down
    • configure search criteria under app preferences
    • tabular view
  • BMC Atrium demonstration
    • Atrium Explorer and drill down
      • graphical view (right click and edit for tabular view)
    • Federation Manager
    • Class Manager
  • decision point:
    • do we build our own system based on the prototype?  Continue to build out the CMDB in parallel?
    • do we just build out the CMDB and keep options open for the UI?
      • BMC possibilities
      • build our own UI
      • would staff exposure to Remedy lower the barriers for entry into an ITSM tool?