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Asset Management Console and drill down
- configure search criteria under app preferences
- tabular view
BMC Atrium demonstration
- Atrium Explorer and drill down
  - graphical view (right click and edit for tabular view)
- Federation Manager
- Class Manager
Remedy CMDB issues:
- Service Families absent from CI categorization
- Documents are uploaded separately (would need to create a CI that was a "bundle" and relate to several products/offerings)
- Asset management console only shows parent or child relationships, not both together
- The interface and categorizations does not map to the way staff think or use the information
- Can't join data the way we want (brands, aka, etc)
- Limited in terms of easy of use and approachability
- Glossary of terms is from Remedy and not true ITIL
- Remedy (by design) limits participation in knowledge management
- Administration of data is locked down to small group
- Dynamic changes/updates are not as supported
- View in Atrium explorer is limited
  - Drill down takes time
  - Scroll over does not stay visible for very long
  - Search is limited (does not include text in notes, etc where branding and aliases are critical to get information quickly)
- Looks like we get 60% of our requirements met, but not 80%

API issues:
- Not readily available (not Web 2.0)
- Based on pre populated forms in Remedy
- We would e building another application we would own
  - Do we have the skills to build and support/maintain?

*Additional considerations:

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