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- review ITSM Statement of Direction with Barbara and Mark: ITSM Statement of Direction Final Draft.docx
- next steps:
- lightweight evaluation of ITSM tools 9/15 - 10/31
- look at all modules and interfaces
- use customer perspective
- identify any show stoppers
- commit to ONE TOOL by 10/31
- rework ITSM Statement of Direction
- narrow scope to 18 months
- delineate more tangible deliverables (name services, the processes we would apply and the value proposition)
- meet with KM Core and give status update 8/23
- lightweight evaluation of ITSM tools 9/15 - 10/31
September 19, 2012
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