...
- Marilyn and Rita introduced to RT service request queue
- validate family, srvice and offerings from Portfolio Prototype with RT (Chris) and Remedy (Pat)
- Drupal Cloud as pilot for service transition
- need update from Steve on virtualization clause for Ts&Cs
November 8, 2012
- review outline for ITSM tool implementation vendor proposals
- review and prioritize new product requests
- update of service request queue
- virtualization clause for Ts&Cs
- vendor contacts overdue (Finance)
- Pat followed up with Paul and Allen 11/7
- Pat will meet with them again 12/5
- licensing "red flag" language due from Finance end November
- discussion regarding community facing webpage for Pipeline