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- Dorm Manager
- With regards to Cash spending, doesn’t always use cash, but when doing so takes out a specific amount and keep track of how long it takes him to spend it.
- Keeps track of spending using banking websites.
- Desk Worker
- Hired from outside of MIT to work approximately 8 hours a day at a dorm
- Tend to be in their late twenties
- Comfortable using computers
- Dorm Resident
- Regularly uses dorm facilities
- Keeps track of dorm events
- Keeps track of dorm maintenance
- Monitors living conditions of other residents
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- Prefer to have centralized tools to manage his house/dorm including keeping track of student move in/move out during school year
- Prefer a modernized and visual display instead of dense text, spreadsheet, or paper-based documentation.
- Want to have a tool/application to manage the facilities/dorm properties when people checkout items.
- Want an alternative way where students can supply pictures to report problems with facility to make it easier for him to identify the problem.
Desk Worker
This user keeps track of receipts to monitor expenses on behalf of a business, organization or client. This user keeps receipts both in order to track expenditure as well as to justify his expenses to his client or organization, in order to be properly reimbursed.
This user keeps physical receipts for expenditures on behalf of someone else, and every so often hands off these receipts to the client/organization for their auditing, in exchange for reimbursement.
Requirements
desk worker was hired from outside of MIT to work approximately 8 hours a day at a dorm on MIT campus. He is in his late twenties and is comfortable using computers. As a desk worker, he has various small tasks between which he must switch between often. His highest priority task is to watch the door and ensure that non-residents check in with him first. If non-residents are on a guest list, they are allowed to pass through after signing in. Otherwise, non-residents must wait until a resident picks them up. Another important daily task is to mediate package delivery to students. Desk workers receive packages on behalf of the student, and then alert the student so that may pick it up at their convenience. One task which the desk worker thought was particularly confusing and inefficient was facilitating moving in and out of rooms. Organizing information about the state of the rooms such as current occupant and necessary repairs is desired. Currently, this task is done using paper, excel spreadsheets, and communicating through email. Other tasks include sorting mail, giving spare keys, renting out various items, and locking up the dorm piano every night.
Requirements
- As a desk worker, he has various small tasks between which he must switch between often.
- Highest priority task is to watch the door and stop non-residents.
- The most confusing task is keeping track of who moves in and out of which rooms when. Requires effective communication between multiple desk workers, dorm manager, and relevant student.
- The front desk has various items for rent. However, the current system is extremely poor in logging which student has rented what mostly due to it being prone to mistakes and therefore being unreliable.
- One of the most common tasks is delivering packages. This involves receiving the package on behalf of the student, alerting the student to the package’s arrival, and then student pick up.
- Other tasks: mail sorting, giving spare keys, locking piano at 11pm.
- This user needs some sort of difficult-to-forge evidence of each expenditure, in order to justify to a third party that the expenses were really made and were justified
- The evidence have to be easily exportable/transferable to third parties, together with the consolidated data (which has to be in a standard format like Excel), such that the third party can quickly cross-reference the photos with the data to audit the expenditure.
- The data will have to be kept private, as the third party (business/organization/client) will most definitely not want their expenditure records leaking out to the public!
- The service must be completely reliable. The user cannot afford to lose the records of his expenditure
Dorm Resident
This user makes personal use of dorm facilities such as exercise equipment, refrigerators, and mailing systems. They also monitor important dorm-wide information such as dorm event announcements and dorm maintenance announcements to participate in dorm activities and prevent disruption in plans respectively, as well as physically check on living conditions of friends and other residents they may need to get in contact with.
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