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Group Members: Viet-Tran Nguyen, Sumit Gogia, Daniel Martelly
User Classes
- Dorm Manager
- With regards to Cash spending, doesn’t always use cash, but when doing so takes out a specific amount and keep track of how long it takes him to spend it.
- Hired from outside of MIT to manage two buildings including Next House (primary) and Tang Building
- Keeps track of housing condition, desk workers, maintenance
- Using software provided by campus housing
- Tasks involve using both web application and paperKeeps track of spending using banking websites.
- Desk Worker
- Hired from outside of MIT to work approximately 8 hours a day at a dorm
- Tend to be in their late twenties
- Comfortable using computers
- Performs
- Dorm Resident
- Regularly uses dorm facilities
- Keeps track of dorm events
- Keeps track of dorm maintenance
- Monitors living conditions of other residents
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Users include the classes mentioned as interview subjects. Essentially, they are all people who need to keep track of dorm facility availability, usage, and maintenance, as well as living conditions of the various residents, though at varying levels.
Dorm Manager
Dorm manager has to manage about 10 or more employee and 300+ students living condition. Dorm manager communicates with people mainly through emails and manage day to day tasks using multiple softwares and web applications. Dorm manager has to do too many paper-based tasks that should be electronicThe dorm manager was hired as a full-time employee to manage a couple of buildings including Next House and Tang. He is in his late thirty and is a very dynamic individual. He started to work at 8am and end his day at 3pm. His primary tasks are to manage the dorm condition including desk workers, janitor, and mechanics. He also in charge of coordinating with the dining to ensure the whole building is secure and students’ roaster are up to date. In order to do all of these tasks, he uses three to fours different software packages provided by the housing web developer in addition to spreadsheet and paper works. In addition, he also reported to send/receive more than 100 emails a day for communication.
Requirements
- Prefer to have centralized tools to manage his house/dorm including keeping track of student move in/move out during school year
- Prefer a modernized and visual display instead of dense text, spreadsheet, or paper-based documentation.
- Want to have a tool/application to manage the facilities/dorm properties when people checkout items.
- Want an alternative way where students can supply pictures to report problems with facility to make it easier for him to identify the problem.
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