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From these interviews, we conclude that people typically want to know more about their dorms, manage the facilities, centralize place where they can find and update information.
Breakdown of Some
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Common Tasks
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1. Package Delivery
Basic breakdown
- Delivery man delivers packages
- Desk worker logs packages into computer system
- Student is alerted to new package
- Student picks up package
Key points of communication
- Packages for a student is waiting at front desk
2. Moving in to a room
Basic breakdown
- Room must have been cleaned before new resident is allowed to move in
- Dorm manager sends email to desk workers giving the all clear
- Resident receives email saying they are cleared to move in
- Resident physically meets desk worker to check in and receive key
- Resident moves in
- An email is sent to resident after a week to check up on them
Key points of communication
- Room is cleaned
- Room is available for moving in
- Room has been moved in to
- Check up email has been sent
Interviews
Users include the classes mentioned as interview subjects. Essentially, they are all people who need to keep track of dorm facility availability, usage, and maintenance, as well as living conditions of the various residents, though at varying levels.
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