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Breakdown of Some Common Tasks
1. Package Delivery
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Basic breakdown
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- Delivery man delivers packages
- Desk worker logs packages into computer system
- Student is alerted to new package
- Student picks up package
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Key points of communication
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- Packages for a student is waiting at front desk
2. Moving in to a room
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Basic breakdown
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- Room must have been cleaned before new resident is allowed to move in
- Dorm manager sends email to desk workers giving the all clear
- Resident receives email saying they are cleared to move in
- Resident physically meets desk worker to check in and receive key
- Resident moves in
- An email is sent to resident after a week to check up on them
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Key points of communication
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- Room is cleaned
- Room is available for moving in
- Room has been moved in to
- Check up email has been sent
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