...
Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
Names have been changed.
Doug Douk (Americana/Roots):
Highlights: Receives music from the bin and logs them in the log books. Sometimes decides that something is a keep at this point. Files music in the new bins and comes to flush perhaps once a month, removing them. Currently receives digital media, but except for specific high-priority tracks, does not even bother downloading them, let alone playing. Does not usually burn CDs of digital media for playback in the studio, so digital media is often lost.
...