...
Music Director Jocelyn (Loud Rock):
Jocelyn is loud rock music director at WMBR. She plays anything from punk rock to metal to garage rock. When she receives music in her e-mail, she'll only download it if she knows it will be something she likes. She's quite lazy in this respect, and often deletes the e-mails with music. She receives about 5-20 CDs per week, and wonders if we transition to digital, where all the fun information (like cover art and backstory) will go. Jocelyn thinks the essentials are album label, year, track list, artist. One of her duties is to perform the reporting for which albums were played most (bi-weekly).
Jocelyn feels that she receives simply too many e-mails and as a result ignores the majority of them. She wonders if a system which only skips the CD burning step will be of much use, since all of the other information (like track names) still needs to be input manually. We asked her if she wanted to be receiving e-mails from record labels and artists at all. She said it would be great if she knew the music that was coming into the system, but didn't have to actually deal with it (e.g. the work of inputting information). She'll often get triplicate e-mails since artists will send them to WMBR@wmbr, Loud@wmbr, and Jocelyn@wmbr. Jocelyn also uses the logbook when receiving physical CDs, to avoid filing duplicate albums in the physical library. She receives approximately 15-20 e-mails with music per day.
Lessons Learned:
- Unlikely to do anything that requires substantial work
Elves
User Classes
Describe the user classes that you have identified, and their major characteristics.
...