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The tour guide would like more feedback from the tourists. They feel like things would go more smoothly if tourists asked more questions, rather than just going having to go straight through the their own script. More feedback would allow more talking points for the guide as they go through the tour, rather than their having to fill up the empty time or space. For large groups, guides would like to ensure that everyone's questions and needs are met, especially those in the back of the group. They would also like to be able to facilitate ways of providing answers to tourists' questions that they do not know the answer to (e.g. refer them to someone else, how they can find out the information, etc.)
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This tourist is interested in learning more about the academic side of student life at MIT. He is visiting other top schools in the area (Harvard, Brown, etc.). He, and therefore he is interested in what MIT is like compared to other colleges. He's interested in learning more about students in his intended major and what their coursework is like. If he knew of other events on campus, such as student expos, activity fairs, etc., he would be interested in attending. He'd also be interested in going to see some of the labs that students within his intended major work in, and what kind of research they do. Interested in what MIT is like compared
Goals/Needs
- Looking at the comparison of MIT to other colleges
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Goals/Needs
- Connect with other students in his intended major
- Find out about events held that day on campus
- Visit labs of students within his intended majorLooking at the comparison of MIT to other colleges
2. Story Tourist
This tourist is interested in learning more about student life on campus. She would have been interested in visiting some of the dorms on campus to get a feel of dorm life and culture. She was interested in hearing more interesting stories about MIT and student culture. If she knew of other events on campus she would also be interested in attending. She was interested in questions ranging from general MIT stats (how many people go here, etc.) to questions that were more obscure (who did the artwork here, how long is the bridge loop, etc.).
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- Visit dorms on campus and get a feel of dorm life
- Find out more interesting stories about MIT and campus life
- FInd out about events held that day on campus
- Find out general stats about MIT
- Find out answers to questions unique to MIT's culture and locationHave all her questions answered
3. Parent tourist
Their child is a prospective student for MIT. She would be interested in hearing about the different activities on campus that her kid could potentially get involved in. She would have also been interested in attending events on campus if she knew about them. Interested generally in making sure that her kid's needs/questions about MIT life are met and what MIT is like compared to other colleges for her kid.
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