...

Person A is divorced mother living on her own.  While she's owned a computer for years, she still often has to call her kids whenever something interrupts her routine, such as normal Windows notifications.  A is afraid to click around because she's worried she'll accidentally mess up her computer and not know how to get it back.  When asked about a computer concept that confused her, she asked about the difference between a browser and a search engine.  Despite being able to use the internet with both Firefox and Chrome, she didn't actually know what she was doing.  If her home page wasn't Google, I'm uncertain if A would be able to search for things.  She also confided that she has trouble on the phone with her kids because she doesn't know enough words to describe her computer issues.  A said (of her own volition) that she would like to see a website that is easy to use, simple, and has a breadth of topics, which made us feel like our choice of problem to tackle was a good one.

Person B

B is a professional who has an administrative position in his organization.  B has an iPad, a laptop, and several accessories for both.  He is quite competent and rarely needs to ask for help with his computer.  Unfortunately, B is better with hardware than keeping up with changing software.  He has several habits, such as referring to his web browser as "Google" no matter which browser he's using, and doesn't understand why there are more than IE and Safari.  When he learns a new application, he often struggles because he doesn't port over experience.  B said that in the past, younger relatives have seen him using an application that they've never used and (to his amazement) told him how to use it when he was struggling.  This was the most interesting part, since it showed that B has yet to develop an intuition for software despite years of work with computers.  It also explained his reticence to try out new applications.

User Classes

Completely Computer Illiterate

...