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B is a professional who has an administrative position in his organization. B has an iPad, a laptop, and several accessories for both. He is quite competent and rarely needs to ask for help with his computer. Unfortunately, B is better with hardware than keeping up with changing software. He has several habits, such as referring to his web browser as "Google" no matter which browser he's using, and doesn't understand why there are more than IE and Safari. When he learns a new application, he often struggles because he doesn't port over experience. B said that in the past, younger relatives have seen him using an application that they've never used and (to his amazement) told him how to use it when he was struggling. This was the most interesting part, since it showed that B has yet to develop an intuition for software despite years of work with computers. It also explained his reticence to try out new applications.
Person C
C is a middle school school student. She has an iPod touch, a laptop, and her favorite red headphones. She mostly uses the computer to play games, browse youtube, and type documents for school projects.She said she doesn't read the help/tutorial when playing a new game, and just clicks around instead. When asked what she thought of using powerpoint for school, she said that she had never needed to do so. When she doesn't know how to do something, or a website asks for a login (she said an "email") she asks her parents for help - she doesn't have her own email account.
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