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These users can use the computer for what they need to do competently, but are still missing the ability to teach themselves new applications.  They are better with computer vocabulary (ie "Taskbar") but nothing technical.  They may have certain bad habits or fundamental misunderstandings, but for the most part it does not affect their ability to use the computer.

User Goals

From our interviews, we were able to identify several goals that our potential users have in mind. Since they aren't good with computers, users want straightforward site interaction, which means user accounts are optional and the interface is simple.

Since a major complaint was that tutorials for basic applications assumed basic familiarity with computers, beginner users would like to have a site that had more thorough explanations. Interviewed people said they would like an easy to access glossary of terms that they could refer to while reading lessons because that is a typical stumbling block for them.

They'd also like to be able to learn by skill sets, such as work-related, or fun and games, both so they could focus on certain skills and to learn more about what was available to them.