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- these breakdowns clearly suggest that it is difficult to communicate experience and there is an opportunity
- we want Arjun to be able to experience what it is like to be driving on Highway 1 or walking over the crooked street at SFO?
Phone call with Joy
* Personal Details
- 33 years old
- a resident of India
- a prof
- planning to tour Paris with his wife
- has never been to Paris before
- has travelled to many other countries
* Context
- wants to plan his trip
- is taking help from a tour agent
- tour agent has given him a leaflet that has
- textual description of each trip locations
- images of landmarks
- review and comments from people
* Breakdowns/Workarounds
- he wants to get a better the sense of what the trip would be like
* Opportunities
- these breakdowns clearly suggest that it is difficult to communicate a trip experience and there is an opportunity
- we want Joy to be able to experience what different places at Paris are going to be like
User Groups
Two user groups
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