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After Jane logs in, this is the main view. She quickly sees all of the log messages she hasn’t read yet in the “Unread” section at the top of the left pane. As she scrolls through messages with the up/down arrows, the selected message appears in the viewing area on the top right; once she reads a message, she marks it as read by pressing “Enter”, and it pops down to the bottom section that contains all of the log messages.
To write a new entry about the lost package, she just goes to the bottom right corner and starts typing. The date, time, and her name are filled in automatically, and a low default priority is set for the message. She presses “Submit” and her log entry now appears in the left pane for all desk workers to see.
When Ben logs in, he reads his unread log messages and remembers he has seen an oddly placed package somewhere behind desk. He finishes reading all the new logs before looking for the package.
After finding the misplaced package, Ben uses the search bar to quickly find the log about the missing package. He then clicks “Reply”, and the “Create New Message” box is renamed “Reply to ‘Missing Package’”. He types up a response in the text box and presses Submit. His response now appears under the original entry.

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