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Dorm Manager
The dorm manager was is hired as a full-time employee to manage a couple of buildings including Next House and Tang. He is in his late thirty and is a very dynamic individual. He started to work at 8am and end his day at 3pmresidential dorm. His primary tasks are to manage maintain the dorm's physical condition including desk workers, janitor, and mechanics. He also in charge of coordinating with the dining to ensure the whole building is secure and students’ roaster are up to date. In order to do all of these tasks, he uses three to fours different software packages provided by the housing web developer in addition to spreadsheet and paper works. In addition, he also reported to send/receive more than 100 emails a day for communication.
Requirements
and oversee the moving of long-term students in and out of the dorm. He does this by recording information in paper reports, as well as using decentralized software tools for communications with staff and updating building information.
Requirements
- Prefers Prefer to have centralized tools to manage his house/dorm including keeping track of student move in/move out during school year
- Prefer Prefers a modernized and visual display instead of dense text, spreadsheet, or paper-based documentation.Want to have a tool/application to manage the facilities/dorm properties when people checkout items.
- Want an alternative way where students can supply pictures to report problems with facility to make it easier for him to identify the problem.
- Wants a way to keep track of all the current maintenance being done in the dorm.
Desk Worker
This desk worker was is hired from outside of MIT to work approximately 8 hours a day at a dorm on MIT campusto help house management by aiding the house manager in his tasks, as well as . He is in his late twenties and is comfortable using computers. As a desk worker, he has various small tasks between which he must switch between often. His highest priority task is to watch the door and ensure that non-residents check in with him first. If non-residents are on a guest list, they are allowed to pass through after signing in. Otherwise, non-residents must wait until a resident picks them up. Another important daily task is to mediate package delivery to students. Desk workers receive packages on behalf of the student, and then alert the student so that may pick it up at their convenience. One task which the desk worker thought was particularly confusing and inefficient was facilitating moving in and out of rooms. Organizing information about the state of the rooms such as current occupant and necessary repairs is desired. Currently, this task is done using paper, excel spreadsheets, and communicating through email. Other tasks include sorting mail, giving spare keys, renting out various items, and locking up the dorm piano every night.
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