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Problem Statement:

House managers and mechanics have a difficult time coordinating and working together to tackle facilities and mechanical repair requests in dormitories.

House managers receive an abundance of emails in their inbox--not all necessarily related to repair jobs.

User Groups:

1. House Manager
   1. Age: generally older than 50 years old
   2. Education: educated in operations or dealing with managing systems
   3. Experience :
      1.  Housing: 15+ years of housing experience
      2. Technology: Uses Windows computer and knows how to use the computer systems, but still am unsure how to deal with problems on the computer (e.g. what happens in response to a confirmation dialog)
   4. Usage: deals with assigning what requests are more important
2. Mechanics 
   1.  AgeAge: Generally Older than 40
   2. Education: ??Unsure
   3. Experience:
    
   1. 1. Housing:
      ???
      1. Been doing mechanic for a while
      2. Technology:
      Does not
      1. Knows how to use computers. Uses it to check emails at least. 
   2. Usage: has to prioritize a list of tasks

Needs/Goals:

1. House Manager:

• efficiently identify and prioritize tasks
• monitor and update the status of requests
• manage information about outside contractors (e.g. plumbers, electricians, etc)
• keep track of what requests have been fixed in the past (keep track of the history)

2. Mechanics:

• figure out how to locate the jobs that has been assigned to him/her
• close requests when completed
• notify updates to HM