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Storyboard 2 - Folder Metaphor
UPDATED (reflecting suggestions from Jeremy, Studio)
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| The message can now be either a "Task" or a "Note." Tasks can be resolved; notes cannot be. The categories (tabs) reflect this. Also, a picture (supposed to be an unchecked box, note, and checked box) in the upper left hand corner of each message provides affordances towards what it is (unresolved message, note, resolved message).
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Original Storyboard
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| Log In: Upon login, Jane sees her desktop screen. The tabbed browsing allows for Jane to review all OPEN messages, ALL messages, or RESOLVED messages, as well as HIGH PRIORITY messages if they exist (an icon would appear to signify that). She can search messages or create new messages. She can see all the functionality without scrolling or going to another page. |
| Write New Entries: After Jane cannot find Jillian’s package, Jane clicks CREATE NEW MESSAGE and an in-window dialogue box appears. Jane wills out the subject, decides this is not a “High Priority” message, and writes the message and clicks CREATE to add the note, which is now visible on the ALL and OPEN tabs. |
| Read Old Entries: Ben signs in the next day and notices the note from Jane. Later in the shift he discovers the missing package, gives himself a high-five, and sends Jillian an email saying that he found the package. Ben clicks the MARK COMPLETE button to signify that the task has been completed and the message is now resolved. |
| Search/Scrollling Through Old Entries: A search bar always exists in the same location (top right corner) and the tabs allow for users to go between different categories of messages |
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- Stronger classification of messages: 1) a message can either be an 'issue' (meaning that it is something that needs to be resolved) or a 'note' (meaning there is nothing to be resolved); 2) a message may fall into any of the following categories: lost/found (lost phone), desk supplies (ran out of red paper), repairs (elevator broken), requests (many residents requesting fans during spring), miscellaneous.
- Integrated resident database. When creating a new message, you can include a link to a resident's information by using the '@' symbol preceding their name. This will also enable autocomplete on that name. For example, if Susan brought something to desk, the desk worker could type "@Sus" and it would suggest "Susan Sample"; using this suggestion turns her name into a link that, when clicked, will open a dialog window with more dorm-specific information about Susan, like her class year, her room number, and her telephone number.
- Autocomplete for message headings that will also fill in an appropriate skeleton for the message. For example, selecting "Missing Phone" will fill this in as the title and will fill in a skeleton message like "___ lost her phone on _____ and reported it today. It was last seen _ ___. Phone description: _____".
- Priority on a low/medium/high scale indicated by a colored flag and corresponding text (to replace the priority stars).
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