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- Stronger classification of messages: 1) a message can either be an 'issue' (meaning that it is something that needs to be resolved) or a 'note' (meaning there is nothing to be resolved); 2) a message may fall into any of the following categories: lost/found (lost phone), desk supplies (ran out of red paper), repairs (elevator broken), requests (many residents requesting fans during spring), miscellaneous.
- Integrated resident database. When creating a new message, you can include a link to a resident's information by using the '@' symbol preceding their name. This will also enable autocomplete on that name. For example, if Susan brought something to desk, the desk worker could type "@Sus" and it would suggest "Susan Sample"; using this suggestion turns her name into a link that, when clicked, will open a dialog window with more dorm-specific information about Susan, like her class year, her room number, and her telephone number.
- Autocomplete for message headings that will also fill in an appropriate skeleton for the message. For example, selecting "Missing Phone" will fill this in as the title and will fill in a skeleton message like "__ _ lost her phone on __ ___ and reported it today. It was last seen ___. Phone description: _ ____".
- Priority on a low/medium/high scale indicated by a colored flag and corresponding text (to replace the priority stars).
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