Critical Incidents
- Unread messages lack proper affordances
- User SF1 was confused by shaded (selected) message and what that meant
- User DCF1 began clicking through every messageUsability Considerations
- Should message be opened by default? If so, which one?
- Proper affordances for “unread messages” (may be more clear with computer prototype)
| Critical Incidents*
- Not sure created messages go (unread? read?)
, User** breakdown - breakdown of “Gmail” metaphor
- Template functionality expected (TF1)** Expected default title, message, hashtags
- Not sure if we know what happens if title or subject filled in and template selected/changed
- “Note vs Issue” confused user
- Trash can is “weird”** breakdown of Gmail metaphor: trash can clears the message board, doesn’t really “delete” a message
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