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Displaying contacts needs to be clearly and logically organized: BLAH Most of our users caught onto how we organized and displayed contacts by the end of completing their scenario tasks. However, because CheckMark revolves around improving communication, being able to identify and select contacts for a task needs to be extremely clear for users, especially because many correspondences involve sensitive and/or personal information. In one case, a user sent an email saying that their student failed their exam to the entire class when it should have been sent to only that student's parent. Although our prototype indicated the selected contact by highlighting it on a left sidebar and displaying their contact "bio" above the content pane, we observed that these choices of indicating which contacts were selected were not clearly verifiable by users. One user commented that he thought that "Class" was simply the name of another contact and not group of contacts because it was spaced and formatted exactly the same as the other contacts in the sidebar -- the only difference was that it was at the top of the list. Additionally, another user commented that his eyes were not drawn to pay any attention to outside of the content pane, which was were we were displaying contact selection in our prototype. Therefore, we realized that we should place important information such as this inside of the content pane and we need to focus on visually differentiating between individual contacts and groups.
Users need feedback on their actions throughout the experience: BLAH
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