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- Patient
- did not notice the 24-hr time selector; realized and then selected correct time
- clicked on DrugA to edit (mis-functionality: clicking on DrugA button prompts users whether they have taken the drug at an earlier time, missed the drug, or will be taking the drug now)
Feedback:
- how to get chat message from doctor after moving to a different page, any notifications?
- if patient sees multiple doctors, is there privacy/sand-boxing among doctors and drug info?
- Took it/missed it/take it now - confusing wording between "took it" and "take it now" (what's the difference between just took it and taking it now?)
User 3
Observations:
- Patient
- did not notice the 24-hr time selector; realized and then selected correct time
- clicked on DrugA to edit (mis-functionality: clicking on DrugA button prompts users whether they have taken the drug at an earlier time, missed the drug, or will be taking the drug now)
- confused about how to go back to main page ("Today" not clear)
- how to undo mistakes (ie clicked on "Took it" but wanted to change answer)
Feedback:
- interface looks like a chart
- edit drug page confusing
- don't know how to undo mistakes and escape from pages or dialog boxes
- would not chat with doctor (would prefer email or something less informal)
- less screens
User 4
Observations:
- Patient
- did not notice the 24-hr time selector; realized and then selected correct timedid not know to click outside the dialog box to escape
- clicked on DrugA to edit (mis-functionality: clicking on DrugA button prompts users whether they have taken the drug at an earlier time, missed the drug, or will be taking the drug now)
- "Today" vs "My Pills" tabs were confusing
Feedback:
- accidentally clicked on "Took it" instead of "Take it now" and did not know how to undo
Feedback:
- "My Pills" page has too much stuff; app has too many pages
- Took it/missed it/take it now - confusing wording between "took it" and "take it now" (what's the difference between just took it and taking it now?)
- Was not sure what kind of input was pill dosage (text field)
User 5
Observations:
- Patient
- clicked on "Add Pill" on page description instead of actual tab at the top
- did not notice the 24-hr time selector; realized and then selected correct time
- did not know end date/start date were optional
- Cycle length dropdown vs clock widget confusion (we used the same one)
- tried swiping on DrugA button to edit (mis-functionality: clicking on DrugA button prompts users whether they have taken the drug at an earlier time, missed the drug, or will be taking the drug now)
- did not know how to navigate away from "Chat" page
Feedback:
- "My Pills" page was confusing; what was difference from "Today" page (both were a list of your drugs)
- what to do if "miss" many drugs (ie did not use app to log several drug-taking events, for example on a weekend trip without wifi or batteries)
- how to clear all
- are there alarm settings
- what about users who do not want to interact every few hours with app
User 6
Observations:
- Patient
- did not notice the 24-hr time selector
- Cycle length dropdown vs clock widget confusion (we used the same one)
- did not know to click outside the dialog box to escape
- clicked on DrugA to edit (mis-functionality: clicking on DrugA button prompts users whether they have taken the drug at an earlier time, missed the drug, or will be taking the drug now)
- "Today" vs "My Pills" tabs were confusing
...
- what to do if "miss" many drugs (ie did not use app to log several drug-taking events, for example on a weekend trip without wifi or batteries)
- how to clear all
- are there alarm settings
- what about users who do not want to interact every few hours with app
Prototype Iteration
We made changes to our prototype after our first round of testing, mostly to simplify the user interface and clear confusions users have. Here is a list of our changes:
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