...
- Budget update
- request for FY14 implementation (350K)
- 150K steady state was included in initial request
- add to larger customer support vision/deferred maintenance request
- Remedy 8 prototype update:
- pricinglooks pricing looks good - move forward with requisition as soon as SoW and Ts&Cs finalized
- timeline pushed out to 3/25-6/7/13
- benefits for future implementation will be outlines separately (mitigate risk of double paying for same work later)
- Change Management update:
- roll out process finalized, ready to pilot
- reviewed current Remedy configuration
- needed changes:
- outstanding issues:
- Merchant Services (PCI): waiting on Tim for green light to schedule initial demo
- RAFT: on Amon's radar but they need to get through the next sprint (target mid March)
- Network Operations: full team demo March 7th
- then we will narrow down what service offerings
- Sophie will be PM resource for these roll outs (Pat meeting with her 2/27 to review where we are at and include her in NetOps demo)
March 27, 2013
- Remedy 8 Prototype update
- negotiations ongoing
- April 16th start date
- stakeholder commitments in process
- ServiceNow prototype proposal
- Change Management update
- NetOps needs to choose service offerings
- PCI is moving into business analysis phase for April
- RAFT still in a sprint but on target for demo in April
- Altiris, Casper and Lite Touch need some advocacy