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- He doesn’t understand the “distance from you” column but clicked it anyway.
- He doesn’t like entering his mobile phone number. Put a message there saying, “This will allow you to contact other potential carpool partners.”
- Big questions about trusting the others. Allow the user to click on the names, see a profile, rating, and phone number.other potential carpool partners.
- He didn’t understand why all of the dates were checked by default. He figured since I’m setting up a carpool, I should only need to check a few of the dates. Make the message clearer.
Task 2
- The user felt confusion between selecting the "Next Date" tab and the "My Carpools" tab.
- He viewed the full schedule.
- He successfully confirmed his date.
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- Because some users mistakenly looked around in "My Carpools" before noticing the "Next Date" tab, we decided to highlight the tab to make it more obvious.
- Some non-native English speaking testers were confused by the wording on the "My Carpools" tab. We had referred to the user as "You" when assigning pickup dates on the schedule, which could be misconstrued as a person's name in some languages. In this new prototype, we decided to simply refer to the user by their name instead.
- Originally, we didn't want to include instructions because, as discussed in class, a good user interface does not require much explanation. However, swapping dates is not a regular function, and all of our testers had trouble with that task. The same can be said about choosing your availability when setting up a carpool. We decided to include more descriptive instructions for availability and the swapping interfaceinterfaces, sacrificing efficiency for the sake of learnability.
- Users had a lot of trouble figuring out how to swap dates. We decided to scrap our original design altogether and add a separate tab specifically devoted to date swaps so that the function could be more easily accessed (also ties in with efficiency).
- Because all three users complained about the wording for the ride tracking interface on the mobile app, we changed "Track Ride" and "Untrack Ride" to "Enable Ride Tracking" and "Disable Ride Tracking," respectively, to make the button labels more intuitive and improve learnability.
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- Although we attempted to address safety in tasks 2 (having the responsible parent to confirm, so that other parents would know their children hadn't been forgotten) and 5 (allowing other parents to track the responsible parent's drive), we failed to address safety considerations in task 1, the initial group formation. Users Users were concerned about the safety of their children and the privacy issues of entering their information to the site: why are the class details visible to the public; parents don't have any information about Alyssa and Vladimir before selecting them. We decided that by having a teacher or coach give out a code in order to sign up for carpooling on the site, we could significantly lower the chances of encountering people with questionable intentions.
- Some users were frustrated with the lack of undo options on both the calendar loading and date swapping interfaces. We added the option to toggle the calendar between expanded and contracted states. We changed the date swapping interface from a pop-up screen to its own tab, so that users would be able to navigate away and return at will.
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